COVID-19 Important Information

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A Message from Honda New Zealand MD - Updated May 11th

As our nation heads into Alert Level Two, we wanted to ensure that you are kept up to date with the services Honda will have available to you. With this in mind we will update the below page with more details as they are confirmed.

Currently we are preparing for operations under Level Two, we want to assure you that your safety and that of our staff will continue to remain the highest priority. Our extensive sanitisation practises will remain unchanged under Alert Level Two.

From Thursday 14th May you may enter a dealer or service centre without an appointment. For your peace of mind we will continue to offer contactless options for sales, servicing, test driving and vehicle delivery**. 

On behalf of the entire team at Honda, we’d like to wish all of our customers the very best. Our thoughts are with you all.  

Please take care of yourselves and your loved ones, and stay safe.

Nobuya Sonoda
Managing Director

Honda New Zealand Limited

*Information & answers as at 11th May 2020 and are subject to change. Please refer to the government websites.** Availability of services may vary between locations and booking load.

Contactless Transactions

Contactless Transactions

Alert Level 2 Update: Contactless options will continue to be offered for all services including new and used vehicle sales, servicing and test drives Please contact your local Honda Dealer to make an contactless appointment.

Vehicle Servicing

Vehicle Servicing

Vehicle servicing will be avaliable under Alert Level 2. You can now enter a dealership or service centre without an appointment, however we strongly reccomend making one in advance.  Our team are here to help, and it is important to us that you and your vehicle remain cared for through this period

Sales & Delivery

Sales & Delivery

Our Sales and Finance teams are currently available for assistance remotely or in-store under Alert Level 2. Test Driving is also avaliable, with the same sanitation processes as under Level 3. Beyond this, we are pleased to continue the option to have a vehicle delivered to you for an off-site test drive at your convenience.

Delivery of vehicles will also continue. With a fully contactless service including sanitisation of all touch points before handover. As always, we strive to provide a fast and easy vehicle handover with each and every valued Honda customer.

Genuine Honda Parts

Genuine Honda Parts

Our Parts Ordering System is back in action with orders now available to pick up, and our expert team will be available for remote assistance wherever needed. We make it our priority at all times to ensure that all orders are received promptly, and we will do our very best to uphold this standard through this time.

Hondacare & Assistance

Hondacare & Assistance

Our HondaCare Contact Centre staff are continuing to work remotely from home and are available during normal business hours from 8am-5pm Monday to Friday. You can get in touch with the team by email at hondacare@honda.co.nz or free phone on 0800 246 632.


As always, our Honda National Roadside Assistance service remains open 24/7 nationwide, as an essential service. If you find yourself in need of assistance, they can be contacted at any time on 0800 246 632.

Questions you may have

What does sanitisation of touch points mean?

This means that any common areas that you would frequently touch will be sanitised. This includes your steering wheel, gear lever, parking brake, window and side mirror controls, rearview mirror, stereo and air conditioning controls and driver's door handle. Have peace of mind that the use of our disinfectant is completely safe and will ensure that bacteria on surfaces are eliminated.

How will my visit to a Honda dealer or service centre vary under Alert Level 2?

Feel comforted in the fact that all Honda dealers are 100% Alert Level 2 compliant. When you come in you'll notice social distancing markers in place which enable you to feel safe while being properly attended to. Our staff will continue with our Alert Level 3 health and safety guidelines to ensure your safety.

What if I'm test driving a demonstrator or used vehicle. Will these be sanitised?

Absolutely. All demonstrator and used vehicle stock will be sanitised prior to our reopening. Any demonstrator or used vehicle you are to test drive will be sanitised prior to your use and once it's returned. Upon test drive we will leave a "Sanitised" sign in the vehicle as well as a fresh set of gloves if you wish to use them.

I need to renew my Honda's WOF. Can I get that done?

Yes, under Alert Level 2, all services can be provided; WOF, registration, service jobs, parts and recalls.

My vehicle was already booked in for a service prior to the lockdown, what next?

Your Hondacare team and local service advisors are aiming to make contact with you and reschedule your service booking. We will strive to turn this around as quickly as possible, but if you have an urgent need best to reach out to us on 0800 246 632 or click the link to dealership contact details https://www.honda.co.nz/find-a-dealer/

How can I pay during Alert Level 2?

We can now accept cash payments, however we would kindly request that contactless payment methods are chosen when possible. These prefered methods include, over-the-phone transactions via credit card, Q Card or Laybuy*. We can also accept online banking, however payment must be received prior to collection.  *Q Card & Laybuy service may vary dealer to dealer.

I've already ordered a car, when can I receive it? Will there be a delay?

Your local representative will be in contact with you to arrange delivery and update you on any changes. If you need an urgent response please reach out to your local dealership https://www.honda.co.nz/find-a-dealer/. 

I'm concerned about the finance on my vehicle, who can I talk to?

During this time we recognize there may be extra financial pressure. Please reach out to your local dealership https://www.honda.co.nz/find-a-dealer/ to see what options we can come up with together.

My Honda is now due for its next Service. What should I do?

If your Honda is due for its next service you can contact HondaCare on 0800 246 632 to arrange a service booking. Please arrange an appointment before visiting the Dealership or Service Centre.